1. Introduction

By accessing or using this Website you agree to abide by and be bound by these terms and conditions as amended and updated from time to time (the "terms").

If you do not agree to these terms then you should stop using this Website immediately, and navigate away from this page.

These terms are in addition to any other terms and conditions of use on this Website, including but not limited to Tour terms and conditions, Hotel Booking terms and conditions, promotion terms, our Data Protection Policy, and any further appropriate terms from time to time (together "Additional Terms") which shall also apply, as appropriate, between you and us.

2. Definitions and Interpretation

the following words shall have the following meanings in these terms:-

"Content" means any and all Intellectual Property, subsisting on, uploaded to or accessible from our Website(s).

"Intellectual Property Rights" / "IPR" means, patents, rights to inventions, copyright and related rights, trade-marks, service marks, trade names and domain names, rights in get up, goodwill  and the right to sue for passing off and unfair competition, rights in design, rights in computer software, database rights including all applications for and rights to be granted, and rights to claim priority from such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in future in any part of the world.

"We", "us" or "our" means Albatross Grand Tours Limited a company incorporated in England and Wales (company number 10998529).

"You" or "Your" means the person accessing or using the Website or its Content.

"Website" means and any of our other Websites accessed by you from time to time

3. Privacy Statement

These terms include and incorporate our [Data Protection Policy]

Personal information provided by you will be collected retained and processed as set out in the above policy.

4. Accessibility

We aim to make this Website as accessible as possible. If you have any problems accessing this Website or the content contained on it, please contact us at and/or use our contact form.

5. Restrictions on Use

This Website is for your personal and non-commercial use and general information purposes only.

You therefore warrant and agree:-

(a) not to use the Website for any purpose that is unlawful under applicable law, or prohibited by these terms; and

(b) not to defame or disparage anybody or make comments of an obscene, derogatory or offensive manner or otherwise use the Website or its Content in a way that brings us or any third party into disrepute or causes us to be liable to any third party; and

(c) not to reverse engineer, decompile, copy, modify, distribute, transmit, license, sublicense, display, revise, perform, transfer, sell or otherwise make available to any third party or otherwise publish, deep-link, create derivative works from or exploit in any way the Website or its Content except as permitted by us under these terms or as expressly provided under applicable law and/or under any Additional Terms; and

(d) not to use the Website to distribute viruses or malware or other similar harmful software code; and

(e) not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing; and

(f) that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website and shall be solely responsible for keeping your password and other ac-count details confidential.

We reserve the right to prevent or suspend your access to the Website if you do not comply with any part of these terms and conditions, Additional Terms or any applicable law

6. Ownership, Use and Intellectual Property Rights

All Intellectual Property Rights in the Website are owned and retained by us and our licensors. We reserve all our Intellectual Property Rights in and to our Websites and nothing in these terms and conditions grants you any rights, whether express or implied to the Website other than a limited and revocable right, such as is strictly and the minimum necessary, to enable you to access and view the Website only.

You agree not to adjust or to try to circumvent or delete any Intellectual Property notices contained on the Website.

7. Trademarks

'Albatross Grand Tours', 'Albatross GT', 'Albatross Grand Tours Limited', 'Albatross GT Limited' are our trademarks and our proprietary Intellectual Property.

Other trademarks and trade names may also be used on this Website. The use, adaptation, or other misuse of any of our trade-marks, other trademarks, or any other Content on the Website is and re-mains strictly prohibited. Nothing contained on this Website shall be construed as granting, by implication, course of dealing, estoppel or otherwise, any license or right to use any trademark without our prior written consent.

8. Copyright

Any redistribution or reproduction of part or all of the Contents in any form is prohibited other than the following:

(a) You may print or download to a local hard disk, extracts strictly for your personal and non-commercial use only.

(b) You may copy the Content to individual third parties solely for their personal use, but only if you acknowledge the Website as the source of the Content

(c) You may not, except with our express written permission, distribute or commercially exploit the Content. Nor may you transmit it or store it in any other Website or other form of electronic retrieval system.

9. Accuracy of information and Availability of the Website

While we use reasonable efforts to include accurate and up-to-date information on the Website, all Content is provided "as is" and we do not represent, warrant or agree (whether expressly or by implication) that any Content is or remains available, accurate, complete and up to date, free from bugs, errors or omissions or fit or suitable for any purpose, including any purposes made known to us.

Any reliance you may place on the information on this Website is at your own risk and cost and we may suspend or terminate operation of the Website at any time at our sole discretion.

Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.

10. Hyperlinks and Third Party Websites

The Website may contain hyperlinks or references to third party Websites other than the Website. Any such hyperlinks or references are provided for your convenience only.

We have no control over third party Websites and accept no responsibility for any content, material or contained in them. The display of any hyperlink and reference to any third party Website does not constitute an endorsement of such third party's Website, products or services. Your use of a third party Website will be governed by the terms and conditions of that third party Website.

You may not create a link to this Website from another Website or document without Albatross Grand Tours’ prior written consent.

11. Warranties and Limitation of Liability

You agree that your use of the Website is on an 'as is' and 'as available' basis. As stated above, except as otherwise expressly required by applicable law, we make no representations, warranties, conditions or other terms (whether express or implied) in relation to the provision of the Website, including without limitation as to the Website's completeness, accuracy and currency or any Content on the Website, or as to satisfactory quality, or fitness for particular purpose.

To the maximum extent permitted by applicable law, we hereby exclude and shall not be liable to you for:-

(a) any indirect, consequential or special loss or damage even if same is/was reasonably foreseeable;

(b) any and all liability (whether arising in contract, tort (including negligence) or otherwise which we may otherwise have to you as a result of any error or inaccuracies in any Content, the unavailability of the Website for whatsoever reason, and/or any representation or statement made on the Website.

Nothing within the foregoing shall act to exclude or limit our liability where same cannot be excluded as a matter of applicable law, including for death or personal injury arising from our negligence.

We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including without limitation, network or hosting outage, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

12.   General

(a) No changes to these terms by you are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms and conditions from time to time with such variation effective upon upload of new version of the terms to our Website. You acknowledge and agree that it is your responsibility to check these terms from time to time for variation.

(b) Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Thomas & Young Ltd, Carleton House, 266-268 Stratford Road, Shirley, Solihull, B30 9AD

(c) If any part of these terms and conditions is unenforceable (including any provision in which we exclude or limit our liability to you) the enforceability of any other part of these terms and conditions will not be affected. If we choose not to enforce any right that we have against you at any time, then this does not prevent us from later deciding to exercise or enforce that right.

(d) Except for our group companies, a person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

(e) These terms and conditions (together with the Privacy Statement and any applicable Additional Terms) contain the entire understanding and agreement between us and you in relation to your use of the

(f) Website and supersede and replace any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

(g) You may not assign, sub-license or otherwise transfer any of your rights and obligations in these terms to any other person.

(h) Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of England and Wales and all and any disputes are and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

This policy sets out how Albatross Grand Tours Limited a company incorporated in England and Wales (company number 10998529) ( "Albatross GT" / "we" / "our") will use your personal data.

For the purposes of this policy, your "personal data" means data which relates to you and from which you can be personally identified.

We keep this policy under regular review. If we change this policy we will display the current version on this site and on our premises to ensure that you are aware of and consent to relevant changes. The policy as updated, from time to time, shall continue to apply in respect of the processing of your personal data and by providing your personal data to Albatross GT and/or using our services you consent to the processing of your personal data as set out in the current version of this policy.

1.1 The Personal Data That We Collect About You

1.1 We may collect personal data relating to you including, but not limited, to:-

1.1.1 name and date of birth;

1.1.2 postal address, email address, telephone number, credit or other card payment details;

1.1.3 copies of proof of identity/proof of address;

1.1.4 financial status and spend and Albatross GT Reward point accrual and spend;

1.1.5 records of correspondence;

1.1.6 gender, nationality and ethnic origin;

1.1.7 CCTV and audio recordings and photographs;

1.1.9 Your use of social media, the identifiers you use for those purposes (e.g. Twitter handles) and personal information you or others publish on social media channels.

1.2 We obtain this personal data:

1.2.1 from you directly, when you register with us or websites, participate in social media channels, participate in promotions and competitions we run

1.2.2 We may process personal data about you received from third parties, including but not limited to, "Albatross GT" and our partners, credit reference bodies, regulatory and law enforcement authorities, for reasons including the prevention and detection of crime, for the delivery of our services (for example conducting appropriate checks and risk assessments to facilitate the provision of services), to maintain our regulatory accreditation, and/or to otherwise comply with our legal and regulatory obligations.

1.3 As an indication as to how your personal data is collected, we may collect and process the above personal data:-

1.3.1 when you fill in forms on our websites, enter our competitions or promotions, or join any marketing, loyalty, points, or rewards scheme;

1.3.2 when you contact us by email, letter or telephone call;

1.3.3 when you participate in our surveys (to enable us to improve the service we offer to you);

1.3.4 when you visit our websites including access and page history or enter promotions on other websites operated or sponsored by us (see Cookies);

1.3.5 where you provide your personal details for promotions and competitions, whether in person, by direct correspondence with us, or through social media channels, for example via Facebook, Twitter, or other social media group or competition page or through Apple and Android Applications owned, operated or licensed by us;

1.3.6 where you provide information to us by any other means for the purposes set out within this policy;

1.3.7 we may also obtain personal information from third parties which we use for marketing purposes


2.1 We may process your personal data:-

2.1.1 to offer and provide services;

2.1.2 to verify your details, carry out security or financial (including credit) checks and to conduct risk assessments and/or for the provision of information to appropriate third parties for identification or verification checks and/or to facilitate the processing of your financial transactions;

2.1.3 to contact you by post, email, text, telephone, social media or other means, and including but not limited to social media channels, about existing or future services, products and promotional offers or loyalty incentives, or to inform you of service changes and Albatross GT activities or those of Albatross GT Group Companies;

2.1.4 to maintain our records, including but not limited to transaction records required for audit and regulatory compliance, and to monitor activity;

2.1.5 to compile and aggregate data for monitoring and analyzing our service and website, and loyalty card/points usage. We may also provide such aggregate personal data to third parties, but will ensure any such third parties take appropriate measures to ensure the safety and security of your data;

2.1.6 to customise services, products, communications (including marketing communications) and travel or tour or any visit experiences to you, including through the use of ethnic origin data, financial (including loyalty and membership) details;

2.1.7 to make any disclosure required by law;

2.1.8 by providing your personal data to regulatory, judicial and enforcement authorities for security or safety reasons, the prevention and detection of crime, cheating, fraud, money laundering, and/or other impropriety;

2.1.9 by providing your personal data to other tour operators, service providers, banks, or financial institutions, and similar bodies or associations in the interests of security, good practice or safety reasons as well as the prevention and detection of crime, cheating, fraud, money laundering, or other impropriety or risk;

2.1.10 generally and on an ongoing basis to prevent fraud, cheating, money laundering or other financial risks, and/or to uphold gaming integrity;

2.1.11 by providing your personal data to our appointed customer service and marketing agencies for research and analysis purposes, so that we can improve and monitor the goods and services we provide, and tailor them to your preferences/activities;

2.1.12 by providing your personal data to our service providers who help us to provide you with services and marketing, for example a mailing house used to distribute promotional material;

2.1.13 by providing your personal data to Albatross GT Group Companies, any of which may process your personal data in relation to services they provide, offer or consider providing to you and for any purpose which would be permitted under this policy if Albatross GT undertook the processing of your personal data.

2.1.4 by providing your personal data (typically basic information such as your name and contact information) to social media operators including but not limited to Facebook and Twitter to facilitate Albatross GT marketing to you via the social media channels you participate in. Use by those social media operators for that purpose will be subject to the privacy policies and terms they provide to you, and where applicable, the privacy settings you have selected on those channels and the consents you have given those operators in relation to the use of your personal data.  

3.1 Opt Out

3.1 You have the right at any time to "opt out" of the receipt of marketing communications from Albatross GT and can tell us you wish to do this as follows:-

3.1.1  You can opt-out of email marketing updates/offers by clicking the "Unsubscribe" link in relevant email communications; or

3.1.2  You can opt out by informing Albatross GT of your wish to opt out of the receipt of all or particular types of marketing communications by writing to;- Associate Director, Thomas & Young Ltd  Carleton House 266 - 268 Stratford Road Shirley Solihull West Midlands B90 3AD.; or

3.1.3 If you use social media you may also be able to opt out or receipt of tailored marketing from the social media operator by adjusting your privacy settings or preferences on the relevant social media channel. You should check the relevant social media channel for details of how to do that.

4.1 Cookies

4.1 Cookies are text files placed on your computer, tablet or phone, or third party site to collect standard Internet log data and visitor behaviour data. The data is used to track visitor use of the website and to compile statistical reports on website activity. For further information about cookies visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser however, in a few cases some of our website features may not function if you remove cookies from your browser.

4.2 Albatross GT uses cookies to analyse browsing patterns and to build demographic profiles of visitors (for example, in respect of device, location, language, browser and operating system). If you make a repeat visit to our website(s), it is recognised as a repeat visit by means of the cookie. The cookie contains a unique number and therefore no personal data. We will not use the cookie to identify you personally.

5.1 How We Protect Your Personal Data

5.1 We have put in place the following security procedures and technical and organisational measures to protect your personal data processed by Albatross GT:-

5.1.1   all processing of personal data is protected using ISO27001 compliant procedures. Physical and logical security measures are deployed so as to strictly limit data access to authorised personnel, and include the use of firewall software and hardware, and a minimum of 256 bit encryption for all transfer of data. Physical access to our database servers is permitted only via fingerprint scanning for named personnel;

5.1.2    firewalls; the server upon which the data resides is protected by a firewall;

5.1.3    browser certification technology;

5.1.4   limited access; The internal procedures of Albatross GT cover the storage, access and disclosure of your personal data.

5.2 We will use all reasonable efforts to safeguard your personal data. However, use of the Internet is not entirely secure and for this reason neither Albatross GT nor Albatross GT’s partners can guarantee the security or integrity of any personal data which is transferred from you or via the internet (including in respect of third party websites and applications).

5.3 In the event that we transfer your data to third parties as set out in this policy, then we will take all reasonable steps to ensure that any third party takes appropriate measures to safeguard the safety and security of your personal data.

6.1 Overseas Transfers

6.1 Owing to the global nature of our services and the parties we engage to help Albatross GT deliver those services from time to time, your personal data may be transferred to countries outside of the European Economic Area ("EEA") or white listed jurisdictions, and/or to jurisdictions that do not have similar protections in place regarding your personal data and restrictions on its use as set out in this policy, (including but not limited to transfer to Albatross GT and our partners) In such instances we may transfer your personal data outside of the European Economic Area and / or white listed jurisdictions, subject to our taking reasonable steps to ensure that adequate protections are in place to ensure the security of your personal data. Albatross GT and our partners will process your personal data in accordance with ISO27001 compliant procedures.

7.1 Access to and Updates of Your Personal Data

7.1 You have the right to request a copy of the personal data that we hold about you. You may make a data subject access request by writing to: Associate Director, Thomas & Young Ltd  Carleton House 266 - 268 Stratford Road Shirley Solihull West Midlands B90 3AD. We may make a small charge for this service. You should also be aware that any disclosure will be subject to the requirements of the Data Protection Act and we are not obliged in all instances to provide all personal data held, notwithstanding the request and/or payment of our nominal fee.

7.2 We want to ensure that your personal data is accurate and up to date. If any of the personal data that you have provided to Albatross GT changes, including but not limited to your name, address, contact or financial details, then please inform Albatross GT of your updated details by completing the "Contact Us" form at

8.1 Other Sites and Third Party Organisations

8.1 Our website(s) may contain links to other websites not owned or operated by Albatross GT and we may also provide marketing communications to you through other websites (for example social media channels) or through the placement of marketing materials and links to our website on their website. This policy only applies to Albatross GT's use of your personal data, so when you access other websites you should read the terms and policies that apply in respect of those sites to understand how the operator of that website uses your personal data. Albatross GT accepts no liability in respect of those sites and their operators' use of your personal data.

8.2 We may offer you opportunities to agree to receive information directly from third party organisations which offer products or services that we feel may be of interest to you.


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